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Store Policy

CUSTOMER CARE

At Oplay, we believe that great products go hand in hand with great support.
Whether you’re a family, school, or retailer — we’re here to help you at every step.

Our team is ready to assist you with:

  • Product questions and recommendations

  • Customization options and special requests

  • Order tracking and shipping info

  • Replacement parts, repairs or warranty support

  • Bulk orders or B2B partnership inquiries

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Why Choose Oplay?

✔ Personal approach — we work directly with you, no call centers
✔ Fast response — we aim to reply within 1–2 business days
✔ Knowledgeable support — you speak with the people who make the products
✔ Care that continues even after the purchase

PRIVACY & SAFETY

Privacy

We collect only the information necessary to process your order, deliver products, and improve your experience.
This may include your name, address, email, phone number, and payment details — all handled in compliance with GDPR and other data protection regulations.

What we do with your data:

  • Process and ship your order

  • Communicate with you about your purchase

  • Send updates or special offers (only with your consent)

We never sell, rent, or share your personal data with third parties — except when required for secure payment processing or delivery services.

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Safety

Our website uses encrypted SSL technology to protect your personal and payment information.
All transactions are processed through trusted payment gateways, so your information remains safe and private.

Oplay products are also made with safety in mind:

  • Certified materials and child-friendly finishes

  • Smooth edges and sturdy construction

  • Tested by real kids (and parents!)

WHOLESALE INQUIRIES

Interested in offering Oplay products in your store, school supplies catalog, or movement space projects?
We’d love to hear from you.

Oplay partners with:

  • Retail shops (online & brick-and-mortar)

  • Kindergarten and school suppliers

  • Therapy and movement specialists

  • Interior design studios and space planners

  • Distributors across Europe and worldwide

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What We Offer

✔ Flexible small-batch manufacturing
✔ Partner-friendly pricing and terms
✔ Customizable product dimensions and colors
✔ Fast communication directly with the manufacturer
✔ Dropshipping options (on selected product ranges)

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Let's Collaborate

Tell us more about your company or project by emailing us at: info@oplay.lv
Or send a message via our contact form — and we’ll get back to you within 1–2 business days.

Together, we can bring movement, balance, and joy to even more children around the world.

Payment Methods

PAYMENT METHODS

We offer secure and flexible payment options for your convenience.
You can choose from the following methods at checkout:

  • Credit & Debit Cards (Visa, Mastercard, Maestro)

  • Bank Transfer (SEPA for EU, international transfers supported)

  • PayPal (secure payments worldwide)

  • Invoice Payment (for approved B2B clients and project orders)

All online transactions are processed securely via SSL encryption.
Payment details are never stored on our servers.

If you have any questions about payment or need a custom invoice, feel free to contact us at info@oplay.lv — we're here to help.

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